About this policy
This Privacy Policy explains how Concept Engineering Ltd (“Concept”, “we”, “us” or “our”) collects, uses and protects personal information through the Concept Engineering website.
This policy was last updated on 27/10/26.
It applies to information you provide through this website, including product enquiries, requests for a demo and other messages. It does not cover information entered into or managed through ABM or VCare software. That information is handled under the relevant product agreements and privacy arrangements.
Information we collect
We may collect personal information you choose to provide, such as your name, email address, phone number, organisation, the product you are interested in and the details of your enquiry.
We may also collect technical information when you use our website, such as your IP address, browser and device details, pages visited, the website that referred you to us, and information about how you interact with the site. Cookies and similar technologies may also collect information about your use of the website.
If a form asks for required information, not providing it may mean we cannot respond to your enquiry.
How we use your information
We may use your personal information to:
- respond to your enquiry or demo request;
- connect you with the team responsible for the product or service you asked about;
- provide information you have requested;
- manage, maintain and improve our website;
- understand how visitors use the site; and
- protect our website and business systems.
We will not sell or rent your personal information. If you sign up to receive marketing communications, you can unsubscribe at any time using the unsubscribe link or by contacting us.
Who may access your information
Access to personal information is limited to authorised Concept Engineering staff who need it to respond to your enquiry or carry out legitimate business activities.
If your enquiry relates to a product or service delivered by another company in the Concept group, we may share your details with the relevant team or company so they can respond. This may include the teams responsible for ABM, VCare or custom solutions.
Personal information may also be accessed by trusted service providers where necessary to provide services to Concept. These may include website developers, hosting providers, CRM providers, email providers, analytics providers and technical support contractors. We take reasonable steps to ensure they protect the information and use it only as needed to provide their services.
Some providers or group companies may access or store information outside New Zealand. Where this occurs, we take reasonable steps to meet our obligations under the New Zealand Privacy Act 2020, including Information Privacy Principle 12 where it applies.
We may also disclose personal information where required or authorised by law.
How we store and protect your information
Personal information collected through our website may be stored in our CRM system and other business systems.
We take reasonable steps to protect personal information against loss, unauthorised access, use, alteration or disclosure. Access is limited to authorised staff and trusted service providers where it is needed for their work.
We keep personal information only for as long as it is needed for the purpose it was collected, to meet legal or business requirements, or to resolve a matter. When it is no longer needed, we take reasonable steps to securely delete or de-identify it.
Cookies and analytics
Our website may use cookies and similar technologies to support website functions, understand how visitors use the site and assess the performance of our communications or advertising.
You can manage or delete cookies through your browser settings. Disabling some cookies may affect how parts of the website work.
Your privacy rights
Under the New Zealand Privacy Act 2020, you can ask for access to personal information we hold about you and request that we correct it if it is inaccurate.
To make a request, email contact@concept-eng.co.nz with the subject line Privacy Request. We may need to confirm your identity before responding.
If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner at privacy.org.nz.
Links to other websites
Our website may link to websites operated by other organisations. We are not responsible for their privacy practices or content. Please read the privacy policy of any external website you visit.
Changes to this policy
We may update this Privacy Policy from time to time. The current version will be published on this page, with the latest update date shown at the top.
Contact us
For questions about this Privacy Policy or how we handle personal information, contact:
Concept Engineering Ltd
Unit 7/35 Sir William Pickering Drive
Burnside, Christchurch 8053
New Zealand
Email: contact@concept-eng.co.nz
Phone: 03 343 3362